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Does the issue only occur with the third party browser?Īgain, don't know.Sorry, I don't know as this is the 1st time I have needed to change the pop-up settings. Were there any changes made or updates installed prior to the issue occurring?.

They sent me a link to reset the password but when I click on it I get a message to say the pop-up blocker needs to be turned off!! So, I have 2 problems – I can't turn pop-up blocker off The problem arose because I can't remember a password for a website. so didn't really understand your kind advice! However, I can answer your questions - and maybe that will help you to help me. Unfortunately, I'm not that au fait with how PC's work etc. Click Restart Firefox to complete your changes.Thank you for your prompt reply.Click the item you want to disable to highlight it.Click the Plug-ins icon or the Extensions icon.Click Disable in the lower right corner.On the right, click the add-on that you want to disable.In the Show menu, select Currently loadded add-ons.To use the Add-on Manager: Internet Explorer You can click on it to make it active and change the settings or you can use the Add-on Manager to disable it. Toolbars that are unchecked and not grayed out are active in your browser even though it is not displayed. A drop-down displays all available toolbars.

Right-click in a blank spot on the toolbar area near the top of your browser window. There are two places to check for additional pop-up blockers:
